Return Policy

Return Eligibility

You may request a return within 15 days of receiving your order, provided the following conditions are met:

• The item is unused, unopened, and in its original packaging
• Coffee beans and consumable products are non-returnable once opened
• The item is not a clearance or final-sale product
• You have your order number or proof of purchase

How to Request a Return

To initiate a return, please contact us with your order number and the reason for the return. We will review your request and provide return instructions if approved.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 3–10 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you received a damaged or incorrect item, we will exchange it at no additional cost. Please contact us within 48 hours of receiving the item with photos of the damage or incorrect product.

Non-Returnable Items

The following items cannot be returned:

• Opened coffee beans and ground coffee
• Used or washed equipment
• Gift cards
• Items marked as final sale

Questions?

If you have any questions about our return policy, feel free to reach out.